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Shipping & Delivery
Shipping Information

Shipping & DeliveryShipping Information

For Canadian Customers

This guide is a brief discussion of the likely costs, taxes and fees when importing goods into Canada from the Beagle Software in the US. Consult directly with the Federal and provincial governments or the carriers themselves for the latest information on taxes, fees and charges. Generally, you may need to pay shipping charges & feestaxes and duties on a shipment into Canada.


Shipping Charges

We always collect shipping charges. Some of the shipping services (mainly express) we offer include the import (brokerage) fees and some do not. Please be advised if you choose a service that does not include the import/brokerage fees - you will need to pay this charge to the carrier directly.

UPS

Canada Standard Ground - Does not include brokerage fees. Not recommended due to high (hidden) costs of brokerage and fees.

Express Services- brokerage fees included in shipping fee.

 

FED EX

Ground - Brokerage fees now included in rates.

Express Services - brokerage cost included in shipping fee.

POSTAL SERVICE (US/Canada)

What we do..
We complete a written declaration and attach it to the mail item we are sending to Canada. In this declaration we  describe the goods, state their origin, and report their value.

What mail/shipment items are duty- and/or tax-free to Canada? You don't have to pay duties and taxes if your mail item is  worth $20 or less. If the goods you import by mail are worth $20 or less, they are duty- and/or tax-free.

The $5 handling fee
Canada Post collects the duties and taxes owed and forwards them to the proper government authority. To cover Canada Post's cost for performing these services on your behalf, you often have to pay a $5 handling fee. If your mail item is duty- and/or tax-free, you do not have to pay the fee.

          


Taxes

All shipments to Canada worth more than $20 are subject to Federal Goods and Service Tax (GST). When we can, we collect the GST taxes and pay them on your behalf (as shown on your invoice). Otherwise the tax, if owed, will be collected by the shipping company (UPS/FedEx/Canada Post, etc.), and paid on your behalf by them. If you are an individual , you may also need to pay provincial taxes. If you are a business, you don't have to pay provincial taxes on goods used in your business

Goods and services tax (GST)
If you live in AB, BC, MB, NT, NU, QC, SK, YT
you have to pay GST on most goods you import into Canada. This is to make sure the imported goods are taxed in the same way as those sold or provided in Canada. We calculate GST on the item's duty-paid value.

Harmonized sales tax (HST)
The Canadian Federal Government has entered into agreements with certain provinces to collect HST at a rate of 13% -15%. If you live in a participating province (NB, NL, NS, ON, PE), you pay HST instead of GST. The tax you pay is based on the mail item's duty-paid value.

Provincial sales tax (PST)
 The provinces of British Columbia, Saskatchewan, Manitoba, and Quebec have a PST.

In general, if we collect taxes on an order bound for Canada, we will remit them to the Canadian government and show the taxes paid itemized on your invoice. Our invoice will also have our Canadian tax ID the payment was made by. If we are unable to pay taxes for an individual order we will refund any taxes paid directly back to you.


Duties

We don't collect duties owed.  The carrier will collect duty if due. The duty rates vary according to the type of goods you are importing and the country they came from or were made in. Depending on the goods or their value, some other taxes may apply, such as excise duty or excise tax.

Under the North American Free Trade Agreement (NAFTA), duties on various goods imported from the United States and Mexico have been either reduced or eliminated. The NAFTA rates apply when the goods you are importing are made in the U.S. or Mexico.

 


Taxes

All shipments to Canada worth more than $20 are subject to Federal Goods and Service Tax (GST). When we can, we collect the GST taxes and pay them on your behalf (as shown on your invoice). Otherwise the tax, if owed, will be collected by the shipping company (UPS/FedEx/Canada Post, etc.), and paid on your behalf by them. If you are an individual , you may also need to pay provincial taxes. If you are a business, you don't have to pay provincial taxes on goods used in your business

Goods and services tax (GST) You have to pay GST on most goods you import into Canada. This is to make sure the imported goods are taxed in the same way as those sold or provided in Canada. We calculate GST on the item's duty-paid value.

Harmonized sales tax (HST) We don't collect HST. The Canadian Federal Government has entered into agreements with certain provinces to collect HST at a rate of 15%. If you live in a participating province, you may have to pay HST instead of GST. The tax you pay is based on the mail item's duty-paid value.

Provincial sales tax (PST) We  don't  collect PST . The provinces of British Columbia, Ontario, Manitoba, and Quebec have a PST.


Duties

We don't collect duties owed.  The carrier will collect duty if due. The duty rates vary according to the type of goods you are importing and the country they came from or were made in. Depending on the goods or their value, some other taxes may apply, such as excise duty or excise tax.

Under the North American Free Trade Agreement (NAFTA), duties on various goods imported from the United States and Mexico have been either reduced or eliminated. The NAFTA rates apply when the goods you are importing are made in the U.S. or Mexico.

Privacy & Security
Privacy Statement for Beagle Hardware

Beagle Hardware has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for the web sites www.beaglesoft.com, www.beaglehardware.com, and www.atomictimeclock.com. This site follows TRUSTe guidelines for secure data and full disclosure on how the secure information is used.

This site contains a few links to other sites. Beagle Software is not responsible for the privacy practices or the content of such Web sites.

Use of Secure Information

We use your IP address to help diagnose problems with our server, and to administer our Web site. We use cookies in the ClockWatch demonstration to store the clock accuracy of demo participants. Cookies are not used in any other way at our site.

Beagle Software has never, and will never, share your secure information with any other company.

Our site uses order forms for customers to request information and order products. We collect visitors' contact information (like their email address) and financial information (like their credit card numbers) solely to fulfill their requests. Contact information from the order form is used to send orders to our customers. The customer's contact information is used to get in touch with the customer when necessary. Users may opt-out of receiving future mailings; see the choice/opt-out section below. Financial information that is collected is used to bill the user for products and services.

Site Security

This site has strict security measures in place to protect the loss, misuse and alteration of the information under our control.

Choice/Opt-Out

Our site provides users the opportunity to opt-out of receiving communications from us at the point where we request information about the visitor.

This site gives users the option to remove their information from our database in order to stop receiving future communications, or to no longer receive our service.

Beagle Hardware Warranty & Returns

Returns & Replacements

Beagle Hardware offers a limited warranty and return policyfor its products.

Hardware Guarantee  A 30-day money-back guarantee is provided for all products sold  by Beagle Hardware.  You must obtain a Return Material Authorization (RMA) from  Beagle Hardware before returning products to us. More...

Warranty Coverage All new hardware products sold by Beagle Hardware carry a one-year Limited Warranty  (90-day for refurbished products) from the original manufacturer or Beagle  Hardware.  The manufacturers warranty will take precedence over Beagle  Hardware's warranty, if  applicable to the sale.

Beagle Hardware's Limited Warranty Within one year of the purchase date (90-days for  refurbished products),  Beagle Hardware will repair or replace, at our option, any defective product. The Limited Warranty is void if the product has be subjected to alteration, neglect, misuse or abuse; if any repairs have been attempted by anyone other than Beagle Hardware or its authorized agent; or if the failure  is caused by accident, disaster, or other causes beyond the control of Beagle  Hardware or the manufacturer.   Neglect, misuse and abuse shall include any installation, operation, or maintenance of the product other than  in accordance with the user’s manual. No agent, dealer, distributor, service company, or other party is authorized to change, modify, or extend the terms of this Limited Warranty in any manner whatsoever. Beagle Hardware reserves the right to make changes or improvements in any product without incurring any obligation to similarly alter products previously purchased.

Return Material Authorization (RMA) To initiate the RMA process contact Beagle Hardware by phone, fax or  email.  Beagle Hardware will then contact you, confirm the information and issue an RMA. Hardware must be returned to Beagle Hardware at the address listed at the top of this page. Put the RMA  number on the shipping label. Returned hardware items must be received promptly at Beagle Hardware after the RMA is issued:

  • Customers must return the product within 14 days of receiving an RMA.

Return Procedure For any Guarantee or Limited Warranty return, first contact Beagle Hardware to  obtain an RMA. Please note the following:

  • Freight on returned items must be prepaid by the customer, and the customer is    responsible for any loss or damage caused by the courier in transit.
  • Returns for Warranty must include documentation of the failure/service issue for    each unit, by serial number(s).
  • Include a contact name email address and/or daytime phone number for Beagle Hardware to use for    clarification.
  • To reduce risk of damage, returns of product must be in the original packaging or equivalent. Don't place an item in a box without proper cushioning!

Beagle Hardware owns all parts removed from repaired products.  Beagle Hardware uses new and reconditioned parts in performing warranty repairs.  If  Beagle Hardware repairs or replaces a product, its warranty term is not extended. Beagle Hardware will normally return replaced or repaired items via ground  service.  Alternatives to this are available at an additional charge.

Refunds In order to receive a refund on a product for the purchase price, the product must not have been damaged by the customer or by the courier chosen by the customer to return the goods.  The product must be returned in  complete condition; all cables, manuals, software,  and original packaging must be included.  The product must be in  as-new or re-saleable condition to qualify for refund. Items not in re-saleable condition, may be charged a restocking fee or returned  to the customer. Refunds are not issued for shipping charges.

Refunds will be processed after the product is received in good (as-new or re-saleable) condition at Beagle Hardware.

Restocking Charges Product items returned after 30 days and before 60 days of purchase will be subject to a minimum 25% restocking charge.  Additional charges may apply for damaged or missing parts.  Products returned after 60 days from the date of purchase, or products that are not returned in as-new or re-saleable condition, do not qualify for refund or credit and will be returned to the customer.

Limitation of Liability In no event shall Beagle Hardware be liable for any defect in hardware, software, loss or inadequacy of data of any kind, nor for any direct, indirect, incidental or consequential damages in connection with or arising out of the performance or used of any product furnished hereunder.  Beagle Hardware liability shall in no event exceed the purchase  price of the product purchased hereunder.  The foregoing limitation of liability shall be equally applicable to any service provided by Beagle Hardware or its authorized agent.

The following contact information should be used to process a  return.

Beagle Hardware 126 N 3rd St., Ste 300 Minneapolis MN  55401  USA

Phone:  1-612-370-2662 or 1-800-253-6407 (US toll-free) Fax:  1-612-605-7138 Email:    [email protected][email protected]

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