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Beagle Hardware Return Policy  

Standard returns
Returning DOA items
Returning items damaged in transit
Returning items that were shipped in error
Returns process 


Standard  Product Return

  • You can return product within 30 days of the  purchase date. After 30 days the product may be covered by warranty.
  • A returned merchandise authorization (RMA)  number must be issued for all returns. See below on how to contact  us to obtain an RMA number.
  • A restock fee will be charged on all  incomplete product returns which Beagle Hardware can make factory  complete.
     

Products Beagle Hardware will not accept for  return:

    • For new products:
        • New products that have been used  beyond setup.
        • Original box is missing, damaged, or  original box is defaced with writing or markings.
        • Product is missing packaging,  manuals, or other components.
      • For refurbished products:
        • Product is missing parts, cords,  ribbons cables, or other components.

    • Products not purchased from Beagle  Hardware.

    • Product that has been altered or abused.

    • Serial numbers that do not match the  referenced invoice.

    • RMA’s issued over 30 days prior to  receipt.

    • Special Orders


Defective or Dead On Arrival (DOA) Product Returns

  • DOA product is defined as a product that  failed to perform right out of the box.

  • DOA products should be returned within 30  days of invoice. Defective new products older than 30 days  are covered by the product warranty.

  • Contact us for an RMA number.


Product  Damaged In Transit

  • Damaged goods must first be inspected at  destination by the freight carrier.

  • Claims for goods damaged in transit must be  received within 10 calendar days of shipment.

  • Claims are handled between Beagle Hardware  and the carrier, outside of normal RMA procedure.


Shipping Errors

  • An RMA number will be given to the customer  immediately upon notifying us of the error.

  • Beagle Hardware will provide for return  shipping

  • Credit will be given when product is  received in original boxes unopened with all packaging, materials  and accessories.

  • Credit will be issued only for returned  items which reference an RMA number.

  • Refused shipments must be reported to Beagle  Hardware within 2 days of refusal.


Returns Process

  • Contact us by calling us or emailing us

  • An RMA number will be issued by email after  we have confirmed the product to be returned meets all return  requirements.

  • When returning product, place RMA number on  packing slip & shipping label only. Do not write RMA number on  boxes.

  • Product must be returned in its original  packaging including all accessories, bags, and manuals. Use a shell  or outer box to avoid damage in transit. Don't place an item in a  box without proper cushioning!

  • Product must arrive at Beagle Hardware  within 14 days of the RMA being issued.

  • Items received outside of stated timeframe  or in unacceptable condition will not be credited and will be  returned to sender.

  • All product returns should be insured and  sent via a carrier that provides on-line tracking.

  • If product is returned it will be shipped at  customer expense, unless defective or damaged.

 

  • All RMA material should be returned to: Beagle Hardware RMA # ______________ 126 N 3rd St Ste 300 Minneapolis, MN 55401  

Returns may be authorized by contacting us:        

By phone:

612-370-2662
800-253-6407

By E-mail:

[email protected]