Just received your new or refurbished printer? Here's a step by step
guide for setting it up.
Remove the printer
from the packaging and shipping protection. Ensure that
you have all of the accessories and components you need
to set-up the unit. Generally this will include a power
supply, a data communication cable, and a roll of paper
(thermal or one/two-copy receipt). You will also need an
ink ribbon if you are using an impact type printer.
All Epson printers that Beagle Hardware sells require a
24 Volt power supply (Epson models
PS-150, PS-170, PS-180, DA-36E24, M235A). Please
make sure you are not using an older 33V power supply
that has the same pin pattern but won't work with any of
our printers. Check for correct
power supply here.
Power Supply Plug
Unless you've ordered a printer kit, the printer cable
is not included with new or refurbished printers. With
the exception of serial interfaces, all printers use
standard (parallel, USB or Ethernet) printer cables
available from an electronics store. Serial printers
most commonly use a null modem type cable but may
require a custom serial adapter. Consult your POS vendor
for more information.
After the power supply is connected to the printer and
the data cable is connected to the computer or terminal,
insert the ribbon by opening the case. Thermal printers
(including the 88 series) do not use ribbons.
Install the correct type of paper into the printer.
Paper must be of the correct type (thermal or bond) and
the correct width. To check if you have the right paper
installed, check here. Slip
printers tike the TM-U295 do not use rolled paper.
Configuring your Printer
First of all is this
printer replacing an existing printer? If it is then go
to Replacing a Printer, otherwise go to Installing a
|Replacing a Printer
|Replacing the printer is easy, just set it up like
the old one, plug it in and go! Replacing an existing
printer involves setting your new printer up the same
way as the printer it is replacing.
Steps to replace a
- Confirm the printer is the same model and has
the same type of connection as the one it is
replacing. Check for
correct printer cable
If either model or interface is different, go to
Installing a Printer section
- Set the
configuration switches on the new as the same as
- Install the paper and/or ribbon
- Install the power cord and the data cord
- Check printer operation
- Problems? Start troubleshooting
|Installing a Printer
|Installing a new printer involves setting up the new
printer and the computer or device it is attaching to.
Steps to install a printer:
- Install driver software on the
- Connect the printer to the computer
using the right cable
- Configure the printer on the computer
- Test - confirm that the printer
prints from the computer
Printers have DIP switches to set communications
parameters and certain specific functions on the
printer. These switches are generally located on the
bottom of the unit, and may be behind a small removable
metal cover held on by a single screw. If you are
replacing a printer or have another in the same
environment, it is best to match the settings on that
unit to ensure the new printer is able to communicate
correctly. For a listing of specific DIP Switch settings
by model, please visit our
main support page.
There is a multitude of
Point-of-Sale software and configuration settings. For
questions regarding the configuration of a software
installation or the function of other POS hardware
components, you should contact the manufacturer or your
POS system directly. If you are changing a printer in an
existing POS set-up the best approach is to make sure
the DIP settings on the old and new printers match
exactly (if they are the same model and series).
Turn Power on
|Turn on the printer. Please note that, unlike some
previous Epson models, all models that Beagle Hardware
sells (except the TM-290 type I) have power switches on
the unit. If the unit is hooked up correctly and ready
to test, there will be no error lights showing. Check
correct ribbon type here.The lights should light solid
and not flash. If lights are flashing check to see if
the printer is setup correctly (ie. paper is installed,
ribbon installed, etc).
|Run the self-test on the printer; turn printer off
and power back on while holding down the Feed
button. This test will print the settings of the unit
and a series of test characters. If this self-test
prints correctly, the problem is external to the
printer. For instructions for specific printers,
|If you are installing
the printer to work with a POS system under Windows and
need to have the printer appear in the printer folder in
Windows, see here.
|If you are having trouble getting the unit to print
correctly, there are a number of different things you
can try to isolate or solve the problem:
- Reboot the computer/terminal and cycle the power
on the printer. This step ensures that all of the
software and settings are loaded correctly.
- If the printer prints out garbage characters,
configuration switch settings on the printer.
- Run the printer
self-test to see if the printer is working and
verify the settings output in the test.
- If you have another printer of the same model,
swap that unit in and try to print. This will
determine if the communications cable and
computer/terminal are functioning correctly. If
the problem is with that specific printer unit then
check the settings by running the
- If you have a data cable of the same type
(null-modem serial, parallel, USB, Ethernet), swap
out the cable and attempt to print again. Data
cables can fail rarely, and this step will determine
if the cable is the issue.
- If you are connecting to a Windows PC, you can
go into the Control Panel / System / Hardware /
Device Manager / Ports and determine if the port is
functioning and the port number matches with the
setup of your software.
- Try our TM series
troubleshooter for more detailed
- If you have exhausted the options above and are
still unable to print correctly, you can reach
Beagle Hardware support at: 800-253-6407