Beagle Hardware Return PolicyStandard returns
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Standard Product Return
- You can return product within 30 days of the purchase date. After 30 days the product may be covered by warranty.
- A returned merchandise authorization (RMA) number must be issued for all returns. See below on how to contact us to obtain an RMA number.
- A restock fee will be charged on all incomplete product returns which Beagle Hardware can make factory complete.
Products Beagle Hardware will not accept for return:
- For new products:
- New products that have been used beyond setup.
- Original box is missing, damaged, or original box is defaced with writing or markings.
- Product is missing packaging, manuals, or other components.
- For refurbished products:
Product is missing parts, cords, ribbons cables, or other components.
Products not purchased from Beagle Hardware.
Product that has been altered or abused.
Serial numbers that do not match the referenced invoice.
RMA’s issued over 30 days prior to receipt.
Special Orders
Defective or Dead On Arrival (DOA) Product Returns
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DOA product is defined as a product that failed to perform right out of the box.
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DOA products should be returned within 30 days of invoice. Defective new products older than 30 days are covered by the product warranty.
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Contact us for an RMA number.
Product Damaged In Transit
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Damaged goods must first be inspected at destination by the freight carrier.
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Claims for goods damaged in transit must be received within 10 calendar days of shipment.
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Claims are handled between Beagle Hardware and the carrier, outside of normal RMA procedure.
Shipping Errors
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An RMA number will be given to the customer immediately upon notifying us of the error.
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Beagle Hardware will provide for return shipping
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Credit will be given when product is received in original boxes unopened with all packaging, materials and accessories.
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Credit will be issued only for returned items which reference an RMA number.
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Refused shipments must be reported to Beagle Hardware within 2 days of refusal.
Returns Process
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Contact us by calling us or emailing us
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An RMA number will be issued by email after we have confirmed the product to be returned meets all return requirements.
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When returning product, place RMA number on packing slip & shipping label only. Do not write RMA number on boxes.
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Product must be returned in its original packaging including all accessories, bags, and manuals. Use a shell or outer box to avoid damage in transit. Don't place an item in a box without proper cushioning!
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Product must arrive at Beagle Hardware within 14 days of the RMA being issued.
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Items received outside of stated timeframe or in unacceptable condition will not be credited and will be returned to sender.
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All product returns should be insured and sent via a carrier that provides on-line tracking.
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If product is returned it will be shipped at customer expense, unless defective or damaged.
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All RMA material should be returned to: Beagle Hardware RMA # ______________ 126 N 3rd St Ste 300 Minneapolis, MN 55401
Returns may be authorized by contacting us:
By phone:
612-370-2662
800-253-6407
By E-mail: